Terms of service

The service

big. is operated by D.C. Collectibles LLC, doing business as “big.” (“we”, “us”). big. helps Instagram creators auto-reply to direct messages using rules you author. We send messages on your behalf via Instagram’s official Graph API; we never store your Instagram password.

You can also connect Google to a workspace. Each part (Drive, Calendar and Meet) is turned on separately and reads only what you approve: the Drive files you pick for a client, calendar events your clients attend, and your Meet call transcripts. big. shows that data on your client records and never creates, changes or deletes your Drive files. How we handle Google data is set out in our privacy policy.

When you connect an account (Instagram, Google or another service), you authorize big. to act on that account for you, within the permissions you approved and the features you turn on. You can disconnect any account at any time in big. or at the service itself.

Acceptable use

You must comply with Instagram’s Platform Terms and Community Guidelines, and with Google’s terms for any Google account you connect. You will not use big. to send spam, harass anyone, or impersonate a person you are not authorized to act for.

You are responsible for the content you upload, store, or send through big., and it must be lawful and yours to use. You will not upload or transmit content that is illegal or that you do not have the rights to share. Child sexual abuse material (CSAM) is strictly prohibited; where we become aware of it we will remove it and report it to the National Center for Missing & Exploited Children (NCMEC) and cooperate with law enforcement as required by law.

We may remove content and suspend or terminate accounts that violate these rules.

Your account

You are responsible for what your account sends. Auto-replies are composed from rules you wrote; review them periodically. Keep your login credentials private.

Payment, renewal and cancellation

big. has a free plan you can use indefinitely. Paid plans are listed with their prices on our pricing page, and the checkout screen shows the authoritative price for the plan and billing period you choose. Payments are handled by Stripe; prices are in US dollars and exclude any tax that applies where you are.

Paid plans can be billed monthly or annually, and they renew automatically at the end of each billing period, at the price then shown for your plan, until you cancel. Your next renewal date is shown under Settings → Billing. We will tell you before any price change affects you.

You can cancel at any time under Settings → Billing via Manage billing, which opens the Stripe billing portal, or by emailing us. Cancelling stops future charges; you keep the plan you paid for until the end of that period, after which the workspace moves to the free plan. If a renewal payment fails and stays unpaid, the workspace moves to the free plan as well. Your data is kept either way. Deleting the account is separate, and covered at /data-deletion.

Refunds, the cancellation process in detail, and statutory withdrawal rights for consumers in the EEA and the UK are set out in our Refund & cancellation policy, which forms part of these terms.

Google Drive folder sync

When you share a Google Drive folder with big’s service account, big only reads it. big never creates, edits, moves or deletes your files, even if you share the folder as Editor. Removing the share in Drive or unlinking the folder in big stops big’s access.

No warranty

The service is provided “as is”. We do our best to keep it running, but Instagram’s and Google’s APIs can change or fail without notice and we make no uptime guarantee.

Contact

Questions: [email protected].